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Wensleydale Concert Series

Website Cookies Policy

Cookies are tiny data files stored on your computer and are used by almost every website to provide the functionality of the website. This website uses cookies only to provide functionality and we do not collect any data on visitors, don't use services that gather marketing data and we do not share date with any other service using cookies. Your privacy is very important to us.

Data Protection Policy

To clarify our position on data protection laws there are two areas where we collect essential personal data to provide services.

1) Delivery of our email based newsletters

Our email newsletter is exclusively opt in. This means you only receive the newsletter because you:

  • completed the newsletter form on this website and then confirmed that you want the email newsletter by clicking the link in the response email,
  • purchased tickets via TicketSource website for a concert and explicitly clicked the link to be added to our email mailing list,
  • called the TicketSource telephone booking line to buy tickets and confirmed you wanted to be added to the mailing list,
  • explicitly asked a representative of Wensleydale Concert Series to add your details to the email list at a concert or in person.

The data collected is stored with our mailing list service provider, MailChimp. You can read MailChimp's privacy policy here.

The following data is collected first and last names and your email address. These are only used to provide the email newsletter service and are not shared with third parties. When you receive an email the service is notified when you read the email and any links in the email you click on - we only use this information to try to improve the relevance and level of interest in the email content.

Your personal data is not retrieved or stored by Wensleydale Concert Series from the servers at MailChimp and data is not used for any other purpose or shared with anybody.

At any time you can click the link at the bottom of an email to unsubscribe and remove any collected data or use the contact form to request removal.

2) Delivery of concert ticketing services

If you buy tickets Online or by Telephone your information is collected by our agent TicketSource so that ticket requests can be processed, payments processed and tickets can be supplied. You can read TicketSource's Privacy Policy here.

When you order tickets by post your details are entered at TicketSource so that your order can be processed and delivered. Your information is retained by TicketSource but not retained by Wensleydale Concert Series except for a printed list of names and tickets ordered for use at concerts.

For season tickets a handwritten receipt is provided along with the season ticket. The ticket has your name displayed and signed by a representative of Wensleydale Concert Series. A paper copy of that receipt is retained by Wensleydale Concert Series so that we have a record of who has purchased season tickets. Season Tickets are individually numbered with the receipt number for cross referencing purposes.

If you purchase tickets in person at the concert in cash we do not retain personal details unless you specifically say you would like us to add you to our newsletter mailing list. After adding your name and email address to the mailing list manually we do not retain a copy of those details.

The following data is collected by TicketSource name, address, telephone number (optional) and your email address and payment details. If you order tickets by post the same data is added to TicketSource manually by Wensleydale Concert Series to use TicketSource services to issue the tickets and allow us to keep track of the number of tickets sold for an event to prevent over booking.

TicketSource offer the opt-in opportunity to sign up for future newsletter emails (you have to explicitly tick this box). For Newsletter Data Protection information see above.

The information you supply is only used to provide the ticketing service. TicketSource maintain a list of orders for each event so that Wensleydale Concert Series can see who has booked tickets for each concert and produce a list and financial summary of each event for accounting purposes. Wensleydale Concert Series never has access to credit or debit card information. This information is handled securely by TicketSource and is retained by them so that they may issue a refund if the event is cancelled.

Your personal data is not retrieved or stored by Wensleydale Concert Series from the servers at TicketSource apart from a list of names and tickets ordered for each event as part of a financial summary. You data is not used for any other purpose or shared with anybody (with the exception of name and email address to MailChimp if you ask to be added to our email newsletter mailing list).

If you have queries or concerns about data protection please use the contact for to send us an email.